Terms and Conditions

Billing Currency

All transactions are billed in Australian (AUD) dollars and subject to Goods and Services Tax (GST) Currently 10%

Invoices

Invoices are produced automatically when your payment is successful or as part of the online ordering process. The invoice is automatically emailed to the nominated email address.

Payment Methods

We accept Visa, MasterCard, American Express credit/debit cards and EFT as payment methods.
For online credit card payments, we take commercially reasonable measures to establish a secure connection (secure socket) with your web browser and our payment system. We also take all appropriate steps to protect any information you share with us. We do not store any of your credit card details. The information you provide is directed to our handling bank credit card merchant. 

Credit Card Surcharge

A credit card surcharge is added to the invoice value to cover the costs of providing the transaction. This is currently 1.4 % for Mastercard and Visa. American Express transactions attract a 2.1 % fee

Order Cutoff Times

Orders received after the close of business ie 5.00pm will be considered an order for the following business day and therfore service times will be calculated accordingly

Warning

The magnetic backings used on our badges are not suitable for use on people with any form of heart pacemaker or electronic implant. The magnetic field caused by the magnets may interfere with these devices.
The magnetic backing used on the back of the badges may be a choking hazard and should not be swallowed. Keep magnets away from young children.

Change of Mind Policy

We appreciate your order and payment. We understand there maybe circumstances where you change your mind after payment and before production begins

There are 3 options regarding monetary refunds

1. You receive the full amount credited to your online account for use when you purchase again in the future.

2. We will provide a refund to your bank account or credit card (depending on the payment method) minus an admin fee of $9.95 + gst. This fee represents the admin required to refund the transaction and alter our accounting program.  Additional fees may also be deducted if any work has been performed for you in the setup of your badge artwork ie the setup fee

3. If production of your badges has begun the only refund payable will be the any unproduced portion of the badges and the delivery cost minus the $9.95 + gst admin fee 

Warranty

Name badges provided by Badge World are covered by our quality warranty for a period of 12 months.
Warranty covers faulty materials, printing irregularities caused by us and/or workmanship only. Warranty does not cover badges or accessories that have been abused, subjected to heat, chemicals or used for any other purpose than it was intended.
Warranty does not cover normal wear and tear nor does it cover printing variations of colours within an acceptable range of 10%.
We print in a CMYK process and it is normal that colour variations will occur. It is very dependent of the resolution of the original file. File sizes below 100Kb cannot be guaranteed of the colour result of unspecified colours.
If you are unsure about you colour profile or artwork resolution and require colour matching please order our full service badges option through www.badgeworld.com.au . The setup charge includes colour matching to Pantone colours specified in the order

Returns

Goods can be returned under the following circumstances for a period up to 7 days from date of reception.
1. There are faulty materials or workmanship
2. Printing/layout is different from the created artwork. (Please note slight variations in colour due to the printing process are not grounds for the return of goods)
3. Spelling and or graphic mistakes made by Badge World
4. Goods damaged in transit (If transit insurance has been paid)
5. We are happy to assess replacement of goods if we receive an email notification from you within five working days of delivery of the goods. Please email sales@badgeworld.com.au
Upon receipt of your email, we will assess and recommend actions. This may include sending photo images. If we ask you to send the badges back to us we will send you a confirmation email with details about where to return your goods.  ( in many cases we will provide an Australia Post label for free return of your goods.  Assessment will be completed with 48 hours of receipt of goods. You will be advised of the outcome.
If you require replacement badges sent before returning the original badges a new invoice will be created. This will require payment prior to the despatch of the replacement badge order. The replacement badges are normally produced and despatched the next business day*.
Once the original badges have been received by us and we assess them to be faulty you will be credited the cost of producing and sending the replacement badges.
Please note: Goods must be returned within 7 days from date of advising Badge World of the claim. Goods must be in original packaging and have not been used for a claim by us to be considered. 

Badges Lost in Transit

Badge World uses Australia Post and other 3rd party providers for our deliveries. We offer Transit Insurance as a way of mitigating your loss if Australia Post loses your goods during the delivery process. The cost is $0.99/$100.00 of goods value.

We highly recommend accepting our offer of transit insurance. See Delivery Terms and Conditions for further details.

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